Documentation Standards

🧷 If it isn't written down, it doesn't scale past one person's memory.

What Gets Documented

Artifact	Where it lives	Owner
Project README	Project repo	Delivery owner
Architecture / ADRs	Project repo, /docs	Tech lead on project
Client-facing scope & proposals	Sales templates	Sales/delivery owner
Internal SOPs & standards	This knowledge base	Whoever owns the process
Onboarding material	Team Onboarding	Ops

Writing Style

Follow the same voice as client-facing content (see Brand & Marketing): clear, structured, no hype — problem → approach → tradeoffs → outcome. Internal docs should be skimmable: headers, tables, and checklists over long prose paragraphs.