Delivery Methodology & SOPs¶

🎯 This is the operational version of the Engagement Path defined in Company Strategy → Business Model — the step-by-step "how," not just the "what."

Stage-by-Stage SOP¶

Stage	Entry criteria	Standard steps	Exit criteria (deliverable)
Discovery	Signed NDA / initial call held	Problem framing call, stakeholder list, current-process notes, feasibility check	Discovery notes doc + go/no-go decision
Assessment	Discovery complete	Data readiness check, opportunity list, ROI assumptions, risk flags	Opportunity assessment doc, prioritized
Pilot	Assessment accepted by client	Fixed scope doc, success metrics agreed, 2–6 week build, weekly check-in	Working pilot + evaluation against agreed metrics
Build & Integrate	Pilot validated	Architecture doc, milestone plan, testing plan, staging environment	Production-ready system, deployed
Deploy	Build accepted	Rollout plan, monitoring set up, rollback plan, access handover	Live in production, monitored
Support	Deployed	Retainer scope, SLA, monthly report cadence	Ongoing — reviewed quarterly

Every stage ends with a written deliverable, even if short — no verbal-only handoffs.
Every engagement has a single internal owner accountable for delivery, regardless of team size.
Scope changes are logged in writing before work starts, not after.
No stage starts without the previous stage's exit criteria signed off (by client, or internally if no client sign-off applies).